Wanted F&B Supervisor in Costa Rica

We are currently looking for young, dynamic, self-motivated food & beverage professionals who want to move their careers forward.

As an F&B Supervisor, you are responsible for providing professional and customer-focused service to our guests, ensuring their dining experience will become a memorable experience, and your role will include key responsibilities such as:

• To be proficient in the History of the Specialty Outlets and act as an ambassador to it

• To supervise a station and ensure that standards are maintained at all times

• To personally coach, train and develop the F&B service team to ensure good food and beverage knowledge, perfect Sequence of service delivery and our LIFE values

• To ensure the smooth preparation of the restaurant side-stations, mise-en-place, and table set-ups as per outlets and Rotana standards

• To continuously collect feedback from guests and report it back to the Management

• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth-running operation

• Ensure the proper appearance and grooming of assigned colleagues.

• Handle the welcome of arriving Guests and their seating through the Maitre D’Hotel and take over, if he/she is not available

• Maintain a professional and friendly relationship with the Outlet patrons to ensure their well-being

• Well-versed and knowledgeable in the outlet's menu, promotional activities, and other relevant issues concerning the outlets and the hotel.

• Contribute to meet and maximize the monthly revenue budget for the respective outlet

• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment

• Comply with the hotel's environmental, health and safety policies and procedures

• To Handle special dietary requirements in a professional way and keep both the kitchen sous-chef and Manager informed

• To report any issue within the outlets to Housekeeping, Engineering or Security depending on its nature

• To handle in a professional way wine that is rejected or corked and hand it over to the restaurant manager.

• To handle a loud, intoxicated or abusive guest

• To assist a guest or colleague that is feeling unwell

• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment

• Comply with the hotel's environmental, health and safety policies and procedures

Skills

Education, Qualifications & Experiences

You should ideally have a diploma or degree in the hospitality field, with a maximum of 2 years of experience in a similar role and a total of 8 years of experience. You should possess a good knowledge of both written and spoken English, and a wide familiarity with Microsoft would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be customer-driven and an extremely proactive, ‘switched on’ individual with an outgoing, charismatic, and approachable character. You will work well under pressure in a fast-paced environment and be a great team player who thrives in working with a multicultural team and guests alike while possessing the following additional competencies: